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Sales Associate

3801 Nameoki Rd Granite City IL

Full-time, Part-time

Job Description

We are looking for friendly and outgoing individuals for the sales associate position. The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. 

Benefits offered for full time positions after probationary period:
*     Paid Time off
*     Health Insurance
*     Dental Insurance
*     Vision Insurance
*     Employee Discounts

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
•	Provide a positive representation of Cotton's Ace Hardware.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Possess a friendly outgoing demeanor; work well with customers as well as associates.
•	Ensure all pages and calls are answered promptly, courteously and effectively.
•	Forward any customer complaint that cannot be handled to a member of management.
•	Possess strong product knowledge and knowledge of store layout and location of products.
•	Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
•	Assist in creating a positive, professional and safe work environment.
•	Assist with receiving, checking in and stocking of merchandise throughout the store.
•	Assist with maintaining back stock levels.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
•	Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
•	Assist with merchandise resets through the store.
•	Provide assistance to Department Specialists, i.e. price changes, special orders.
•	Ensure signage is current throughout the store.
•	Operate forklift with proper training.
•	Communicate any Store Support Center issue to General Manager for follow up.
•	Communicate any merchandising, cost control or sales idea to General Manager.
•	Participate in store meetings.
•	Be professional in appearance and actions.
•	Perform all other duties as assigned.

Education/Training
High School or GED equivalent.

Experience
Formal hardware retail experience preferred.

Physical Demands
Standing, walking, lifting (between 25lbs and 80 lbs) and climbing.

About Cotton's Ace Hardware
At Cotton's Ace Hardware, "Helpful" isn't just a word, it's what we are all about. Cotton's has been providing AMAZING customer service for the past 50 years. We are a family owned and operated business serving the needs of the community since 1967. At Cotton's we appreciate all our Team Members that have helped us build a strong community reputation. As a member of the Ace team, you'll have an opportunity to play a valuable role in our ongoing success, while contributing to work you believe in. We build relationships with our customers to make sure they get the experience of a life time. Our vision is to hire the best employees and give them the knowledge and skills necessary to grow within our company If you're interested in becoming one of Ace's "helpful hardware folks," there's never been a better time to be a part of the Cotton's Ace Hardware family!

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.